You know that it is always easier to keep a customer than go after a new one. If you are able to do these 3 things, I promise you that you’ll keep your customers and continue to get their business.
1) Be available – give your customers your cell phone number, email address anything that proves that you’ll be there when they need you. If you are not available, make sure they know who else is on your team to help them.
2) Thank your customers – sounds easy but few people take the time to actually do it. A handwritten note makes a huge impact and little time.
3) Handle complaints quickly – give customers time to tell their story and respond with answers and solutions. Ask them if you can help them with anything else.